Vaginal Balance Kit

• pH Hero® (60 capsules): DR.VEGAN | Probiotic-powered formula to restore and maintain healthy vaginal pH and flora
• Ultimate V (60 capsules): DR.VEGAN | Advanced vaginal and intimate health supplement with cranberry, D-Mannose and probiotics
• Vulva Balm: PELVIC RELIEF | Soothing external balm for dryness, irritation and sensitivity
• Apply Vulva Balm externally as needed for soothing relief
• Can be used as part of a daily intimate care routine
• Do not use Vulva Balm internally
• Consult a healthcare provider if pregnant, breastfeeding, or experiencing persistent symptoms

• pH Hero®: Lactobacillus Acidophilus, Lactobacillus Rhamnosus, Lactobacillus Reuteri, Lactobacillus Crispatus, Prebiotic FOS (Fructooligosaccharides), Vitamin D3, HPMC Capsule Shell
• Ultimate V: Cranberry Extract (PAC 36mg), D-Mannose, Hibiscus Extract, Lactobacillus Acidophilus, Vitamin C, Zinc, HPMC Capsule Shell
• Vulva Balm (Pelvic Relief): Shea Butter (Butyrospermum Parkii), Coconut Oil (Cocos Nucifera), Calendula Flower Extract, Chamomile Extract, Vitamin E (Tocopherol), Beeswax or Candelilla Wax. Free from: parabens, synthetic fragrances, artificial preservatives

Every order is prepared with care and intention, and delivered across the GCC.

Delivery Times

• Saudi Arabia: 1–3 business days
• Rest of GCC: 3–5 business days

Once your order is on its way, you’ll receive a tracking link to follow it to your door.

Shipping fees are calculated at checkout based on your location and selected delivery option.

Storage & Handling

All Banat Nareng products are stored in our temperature-controlled warehouse in Saudi Arabia and maintained according to manufacturer-recommended conditions to preserve the integrity of every formula from supplements to intimate care products.

Each order is packed and dispatched with the same level of care it was stored with.

Returns, Exchanges & Refunds

We truly hope you love everything you receive.

But if something doesn’t feel right, we’re here for you.

In accordance with the Saudi E-Commerce Law, eligible products may be returned within 7 days of delivery, provided they are unopened, unused, and in their original sealed packaging.

How to Request

To request a return, exchange, or report an issue, please email support@narenghealthcare.com within 7 days of receiving your order, including:

• Your order number
• Proof of purchase
• Photos, if the item arrived damaged, defective, or incorrect
  

Items Not Eligible for Return or Exchange

For hygiene and safety reasons, and in accordance with Article 16 of the Saudi E-Commerce Law Implementing Regulations, the following products cannot be returned or exchanged once opened or unsealed:

• Menstrual care products: pads, tampons, liners, period underwear
• Intimate care products: balms, wash bars, wipe
  
• Supplements and ingestible products
  

This does not apply if the item arrives damaged, defective, or incorrect. In such cases, we will always make it right.

Exchanges

For eligible items, exchanges may be requested within 7 days of delivery, provided that:

The item is unopened, unused, and in its original sealed packaging

• The replacement item is of equal value, or the price difference is covered accordingly
  

Shipping fees for exchanges are the responsibility of the customer.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Once approved, we will arrange a replacement or refund and cover all related delivery costs.

Refunds

Approved refunds will be processed within 14 business days to the original payment method used during checkout.

Shipping fees are non-refundable unless the issue was caused by an error on our side.